* 27 Telephone Conversations (p.1 of 2)
27.1�� When you answer a private phone
Hello?�� Listen�� < � �Can I please speak with Nancy?� � �Just a moment, please.�>
Speaking.�� Listen�� A �This is the person you are asking for.� ��<�Hello?� � �Is Nancy there?� � �Speaking.�>
Johnson residence.�� Listen�� < � �Is this Mr. Johnson?� � �Yes, this is he.�>
Hello, Johnson residence�� Listen�� < � �Are you Mr. Johnson?� � �No, I�m his son Chris. Dad isn�t here now. Can I take a message for him?�>
Mark Johnson.�� Listen�� < � �Hello, Mr. Johnson. This is your credit company calling.�>
Hello, this is Mark Johnson speaking.�� Listen�� < � �Hi, Mark, this is your brother William.�>
Mark Johnson. May I help you?�� Listen�� (used with can or may)�� < � �Hello, Mark. It�s good to hear your voice.� � �William? Is that you?�>
This is Mark Johnson. How can I help you?�� Listen�� (used with can or may)�� < � �Mr. Johnson, we are a group of local college students. We are canvassing opinions. Do you mind answering our questions?�>
Listen to Entire Passage
27.2�� When you answer a business phone
Johnson Company.�� Listen�� < � �May I please speak with your sales department?�>
Johnson Company. May I help you?�� Listen�� (used with can or may)�� < � �Yes, I would like to place an order with you.�>
Johnson Company. How may I direct your call?�� Listen�� (used with can or may)�� < � �I would like to speak with your marketing director, please.�>
27.3 ��When you ask a telephone caller whom they want to talk with
Whom do you want to speak with?�� Listen�� <�Hello?� � �Nancy?� � �No, this is not Nancy. Whom do you want to speak with?� � �I would like to speak with Nancy or Nancy�s mother.� � �Just a moment.�>
Whom do you wish to speak to?�� Listen�� <�Hello, this is Mark Johnson. Whom do you wish to speak to?� � �I can speak with you, Mr. Johnson.�>
Whom do you want to talk to?�� Listen�� <�Hello. Johnson residence. Whom do you want to talk to?� � �Hello, Mark. This is Jeremy. I want to talk to you.�>
27.4�� When you want to get hold of a particular person
May I please speak with Mr. Johnson?�� Listen�� (used with can or may or could)�� < � �May I ask who�s calling?�>
I would like to speak with Mr. Johnson, please.�� Listen�� < � �I�ll see if he is in the office.�>
Is Nancy there?�� Listen�� A �May I talk to Nancy?� ��< � �I'm sorry, she's not here right now. Can I take a message?�>
If she isn�t there, may I leave a message?�� Listen�� (used with can or may or could)�� A �Can you write down my message for this particular person who is not available or switch me over to their voice mailbox?��� <�I'm sorry, she's not here right now.� � �If she�s not there, can I leave a message?�>
27.5�� When you ask a caller's name
Who's calling, please?�� Listen�� <�Hello. May I please speak with Mr. Johnson?� � �Who�s calling, please?� � �This is Bill Brown, his customer.� � �Just a moment, Mr. Brown.�>
Who is this?�� Listen�� < � �This is Phil. Is Mark there?�>
May I ask who is calling?�� Listen�� (used with can or may or could)�� <� �My name is Bobby Smith. I�m returning Mr. Johnson�s call.�>
Who shall I say is calling?�� Listen�� < � �I�m Mr. Johnson�s client. He asked me to call.�>
May I tell Mr. Johnson who's calling?�� Listen�� (used with can or may or could)�� < � �This is your local TV station. We are conducting a survey.� � �I�m sorry. Mr. Johnson is busy with a client now. Please call some other time.�>
Is he expecting your call?�� Listen�� < � �Yes, he told me to call him if something should happen. So, I�m calling now.�>
27.6�� When you transfer a call
Let me see if he is in the office.�� Listen�� < �May I please speak with Mr. Johnson?� � �Let me see if he is in the office.�>
Let me transfer you to his secretary.�� Listen�� <�Mr. Johnson is not in the office at the moment. Let me transfer you to his secretary. She can help you.�>
Let me connect you with his department.�� Listen�� < �Let me connect you with his department. They will answer your questions.�>
It�s for you.�� Listen�� A �The caller is asking for you.��� <�It�s for you�, said Jim handing the telephone to Bob.>
Home Contents Topics Contacts Testimonials Tell a Friend about PhraseTeacher.com Audio Course �PhraseTeacher�
